Privacy Policy

Below we explain how and why we collect information about our visitors, users and customers in online booking, on our website and social media, as well as registration for meetings, events, courses and seminars. The trust of users is important to us, and we are committed to safeguarding your privacy.

LAST EDITED 28th of November 2022
29/06/2018
14:58
Lisa Sollie

1. Introductory provisions

This privacy statement applies to visitvesteralen.com/wips, and related publications and services.

2. Why we store information

We store information for several reasons:

  • In order for the system to recognize our users in order to use the services
  • To have a confirmation of purchase / registration
  • In order for our users to be able to sign up for our event
  • For the targeting and removal of ads and editorial content relevant / irrelevant to you
    In order to send you up to date information about courses and conferences you have signed up for
  • Develop and improve our services by understanding how they are used
  • Processing of applications


3. We do not use this information for

The information you provide to us only stored in our systems. The information will not be sold and will only be used to provide you with more relevant information and better services. Third parties (like Google Analytics and Facebook Pixel) will be able to extract IP address and data based on your browsing patterns. We are obliged to ensure that these third parties treat data in accordance with Norwegian regulations.

4. How to collect information

Anonymous information
It is logged, which webpages are visited, time, browser and from which IP address the visit comes from.

Personal Information
Registration of User Account
With registration of user account, we save email addresses.
We can also store optional information such as full name and phone number.

Registration for courses and conferences
With enrollment to our courses and conferences we will only store the information you provide at registration.

We may ask you to register the following personal information: Name, address, place of work, position, e-mail, telephone and various needs for accommodation (food, accommodation, transport etc.)

The purpose of the registration is for us to have an overview of who is participating, could provide information to the participants, manage and facilitate the event, and look after you as a participant. For meetings with catering or accommodation etc. consent is required, because health information is then often processed in connection with various food and accommodation needs. By submitting your registration, you agree that the information you have given in the registration form can be used by Visit Vesterålen in order to manage and organize the event.

5. Information stored locally on your device

We, for example, use cookies to store anonymous identifier locally in your browser. These are used to improve the user experience. For example, remembering form data entered so that they are remembered for later use. We also include items from third party services such as Facebook, Linkedin, Twitter, and Google+, which load their own cookies.

5b. How do we save the data?
Data is stored in the cloud service Azure from Microsoft in Oslo, Norway.

5c. How long do we save the data?
Data is stored as long as the website is in operation.

6. Processing of personal information / cookies
Person information will be stored in our database, processed and published in accordance with the provisions of the Personal Information Act, and as set out below.

See the Personal Data Act. More about basic privacy, see "What is personal information?" at Datatilsynet.

When it comes to consent for the use of cookies, this is governed by the ekom Act. More about this can be found on Datatilsynet page about cookies.

7. Data processor

Your personal information will be processed by Seria AS, the data processor, and our IT suppliers for the purpose of providing services and for improving the services.

In addition, we sometimes engage other companies to contribute to our development, and in such cases, we may provide these companies with the information they need to accomplish this. Your personal information will by no means be disclosed to others without your consent or we are legally required to extradite.

Your personal data will be stored within the EU / EEA area, and in accordance with. Norwegian privacy legislation.

8. Registered profile data, access and corrections

The information you provide for registration (name, email, etc.) and the editing of this profile is used to provide and further develop the service, as well as for analysis and for statistical purposes.

  • It is you who registers the information in our database.
  • You have the right to request information about which information is registered about you, and if they are incorrect or incomplete, you may have them corrected, supplemented or deleted.
  • You can do this by contacting us.
  • You are entitled to request that your personal information be deleted from our databases. We will meet this as long as the service you want to delete from do not have specific requirements and reasons for keeping your data safe.
  • In the event of suspected grossly incorrect information in user profile, we may delete your account without further investigation.

8b. The users rights also include

  • You are entitled to request a limitation of the data prosessing.
  • You have the right to object to the data prosessing.
  • You are entitled to data portability.
  • You have the right to appeal to the Datatilsynet.
  • You are entitled to revoke your consent at any time.

9. To prevent cookies from being stored

You can delete cookies from your hard disk at any time but this will make your personal settings disappear.

You can also change the settings in your browser so that it does not allow cookies to be stored on your hard drive. However, this results in poorer functionality on certain web pages, may prevent access to pages that require login and make certain content and certain features unavailable.

In order to avoid the so-called anonymous identifiers being stored, you must disable javascript in your browser. Javascript is, however, required for many basic features of the web pages to work.

If you want control over which third parties use the technology for different purposes, we recommend tools like Ghostery and Disconnect.

For more information about cookies and settings, refer to allaboutcookies.org.

10. GDPR/Privacy policy for online booking

Visit Vesterålen AS, hereby referred to as VV
Organization number: NO926 888 331
Address: Visit Vesterålen AS – Rådhusgata 11, 8400 Sortland

New regulations came into force from May 2018 and VV follows these new EU adapted regulations. VV has internal control routines for handling personal data and other information VV receives from customers. Personal data will not be sold or distributed in any other way to anyone other than those who need such information to be able to carry out the agreement/order including additional services.

The orderer/guest/recipient of newsletters, the recipient of text messages and other marketing activity, will be able to, at any time, to request that all information that is stored, and that VV is not required by other law/regulation to take care of, to be deleted. The orderer/guest will, if the data has not been deleted by request, receive a newsletter from VV or from one of the marketing names. The recipients can, when receiving this, request that all information VV has stored, to be deleted free of charge, immediately. 

Booking activities, accommodation or similar products are to be considered as entering into an agreement with VV and VV is then obligated to register personal data. The orderer agrees, at the time when the booking is made, that VV, as the data controller, can use the information provided to carry out VV's obligations towards the orderer. If necessary, it may be necessary to transfer the information to partners to be able to provide information, offers and service around the customer's booking by e-mail, telephone, SMS and mail.

Everyone who receives emails, is or has been a customer of VV or has signed up for a newsletter/email and has provided the email address and telephone number in connection with the order/newsletter/email. It is hereby notified that VV will send relevant information to the customer. The orderer will be able to get information about a service the orderer did not know about, but the information must ensure that the orderer will be able to have better experiences in and around VV, all year round.

Sending e-mails/text messages, only involves the use of e-mail addresses and/or telephone numbers, not other personal information. It will be clear from the e-mail, where we have the e-mail address from and that it will not be used for anything other than e-mails. In the e-mail, it is described how the recipient can easily say that he/she no longer wishes to receive e-mails, while the orderer can request that all information registered on the orderer be deleted.

VV processes personal data of orderers, users and customers using VV services. VV takes care of the personal information of the orderers/guests and always makes sure that it complies with applicable laws to protect the recipient as a person.

VV acts as data controller of personal data in connection with the services and orders/reservations. Personal information means any information directly or indirectly related to a living person.

VV's aim is to maintain a high level of protection the personal data. VV mainly uses personal data to manage, operate, develop and maintain benefits, process reservations, optimize the user experience in the form of benefits and adapt our communication with the recipient/orderer/guests. VV exclusively collects personal data that is relevant for the purpose for which the customer has ordered. The information collected includes, for example, information about name, address, phone number, email address, IP address, login information, language, user history, travel information, reservation settings, payments, position, contact person in case of emergency, special allergens, disability and other information the guests/bookers have provided in connection with the use of our services.

The purpose of processing of personal information is to be able to fulfill the contractual obligations and also to offer a more flexible and individual service and product. By making an online order, VV uses personal information to:

  • Process, provide, develop and maintain services.
  • Process bookings and bookings on services.
  • Contact guests, e.g. SMS, other mobile application or e-mail, or notify guests about order status or anything else in connection with the booking before, during and after the stay.
  • Individualize our communication with guests regarding the services, e.g. by creating a profile for you and sending you offers that match your profile as a user of our services.
  • Analyze statistics and user behavior in relation to our services.
  • Improve the customer's/guest's benefits with our products and services in a way that VV believes benefits the customer/guest.
  • Promote services and products, directly or indirectly to the customer.

The customer always has the right to request that VV, free of charge, deletes the data registered on the guest and VV undertakes to do this if no other laws have obstacles for this.

VV uses cookies for its digital services.

In cases where there is a legal requirement that consent must be obtained for the processing of certain types of personal data or for a specific processing, consent will be obtained from the customer before processing the information.

VV may, for example, be required to show personal data to third parties such as the police or other public authority if this is in connection with the investigation of a crime, or if Visit Vesterålen is required to disclose such information by law or by decision of a public authority.

If the customer has questions, comments or complaints about VV's processing of personal data and compliance with the terms of use, please contact:

Visit Vesterålen AS
post@visitvesteralen.no
Rådhusgata 11, 8400 Sortland 

If the complainant does not accept the answers we give, we ask that the complainant contact the Norwegian Data Protection Authority.

Visit Vesterålen
Org.nr.: 974790653 
Adress: Rådhusgata 11, 8400 Sortland

E-mail: post@visitvesteralen.no
Phone: +47 761 11 480