Online booking terms

29.04.201909:58 Lisa Sollie

Visit Vesterålen

Visit Vesterålen will make sure that you are given the relevant information prior to your visit, and will contact you in the event of any substantial changes that may occur with regard to your order. Should you need to contact us prior to, or during, your trip, we will be available Monday to Friday from 8.30 am to 3 pm, except national holidays.

We can be contacted by telephone (+47) 76 11 14 80 or e-mail booking@visitvesteralen.com

 

Booking

We recommend all of our customers to print out the confirmation, together with any vouchers, and to bring them with you on the trip. You must be at least 18 years of age to book/enter into an agreement with Visit Vesterålen.

 

Payment and Security

Your bank details are required to confirm your online reservations unless special conditions are stated at the time of booking. This guarantees the reservation. The amount indicated will be charged by the supplier, on site, during your stay. Our completely secure reservation system means you can provide your details in complete confidence.

If you do not wish to provide your bank details online to guarantee your reservation, you can contact the supplier directly.

Your bank details are needed to guarantee your reservation using a credit card (Visa, MasterCard) by entering the card number, the expiration date (the card used must be valid at the time of the stay) and the card security code, in the relevant fields (secure entry by SSL encryption). You must arrive at the supplier of your activity with the credit card that guaranteed the booking.

Only Visit Vesterålen, together with the supplier of the product you have booked in Vesterålen, will have access to your name and contact details. 

By providing this information you are agreeing to the Norwegian Personal Data Act. (Link til GDPR)

 

Cancellations/Changes made by you

For changes regarding your booking or for cancellation, please contact Visit Vesterålen.

  • On cancellations made 40 or more days prior to the date in question, you will receive a 100% refund.
  • On cancellations made 40 to 14 days prior to the date in question, you will receive a 50% refund.
  • On cancellations made 14 day or less prior to the date in question, no refund will be payable.


Some of our subcontractors and associates require that other terms of cancellation be met in addition to ours. (This includes no-show.) This applies in particular to the reservation of flights and hired cars. In such cases you will be informed of these regulations when you book.

 

Insurance

We recommend all our customers to make sure they have satisfactory insurance coverage before setting off, including illness, luggage, accident, liability, etc.

 

Our subcontractors

Our subcontractors are responsible for their respective parts of your itinerary, including comprehensive insurance, permissions, equipment, personnel, etc, in accordance with the laws and regulations governing the activities of the subcontractor.

 

Cancellations/Substantial changes made by us

  • Force Majeure: Cancellations/substantial changes may occur in the event of circumstances we, or our subcontractors, have no control over, for instance weather, breakdown, labour conflicts, etc
  • Terms not being met, e.g. that the requirement of a minimum number of participants has not been fulfilled, etc.

Should such cancellation/substantial changes occur, and you don’t accept any alternatives you may be offered on location, the supplier will refund you 100%

In order to give you the best possible experience, however, we reserve the right to make minor adjustments to the content of trips. Such adjustments may occur due to weather or ground conditions.

 

Groups

Visit Vesterålen will gladly be of assistance to those wishing to book for larger parties. Please do not hesitate to contact us.

 

Complaints

Should you fall victim to errors or discrepancies during your stay in relation to the travel documents you have received, and the circumstances cannot be rectified there and then, please write to Visit Vesterålen as soon as possible. Should we fail to reach agreement, you are at liberty to contact the Package Tour Complaints Board (Reklamasjonsnemnda for Selskapsreiser), P.O. Box 2924 Solli, 0230 Oslo. For further details, please refer to: www.reiselivsforum.no

We wish you a warm welcome to the Vesterålen Islands and hope that you will have a memorable stay!